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Kaiser Permanente · 1 day ago

Systems Administrator IV, Health Systems - EPIC, MyChart

California-Pleasanton-Pleasanton Tech Cntr Building A

Full-time

Onsite

Senior Level

6+ years exp

Kaiser Permanente is seeking a Systems Administrator IV for their Health Systems team, focusing on the MyChart module. The role involves system build, testing, validation, ongoing support of applications, and collaboration with various teams to enhance operational efficiency and support high-quality care using electronic health records.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback

Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions

Assists technical and project team members to resolve system problems and application-specific issues

Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement

Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues

Escalates unresolved or critical issues, risks or problems to system engineers

Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback

Plans and performs complex system configuration

Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure

Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate

Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes

Supports vendor support activities, as appropriate

Participates in and influences change management processes

Defines the maintenance, modification, and documentation of complex and advanced applications

Supports the development of guidelines to prevent and/or resolve recurring problems

Recommends and executes performance tuning and optimization activities

Qualification

EPICScriptingProgrammingIT OperationsLeadershipDocumentationCollaborationProblem Solving

Required

Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience

Minimum one (1) year in an informal leadership role working with IT or operational teams

Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement

Company

Kaiser Permanente

Glassdoor3.9

Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.

Founded in 1945

Oakland, California, USA

10001+ employees

https://healthy.kaiserpermanente.org

H1B Sponsorship

Kaiser Permanente has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)