City Of Johnson City ยท 4 days ago
Voice and Collaboration Engineer
Johnson City,TN,US
Full-time
Onsite
Mid, Senior LevelThe City of Johnson City Tennessee is accepting applications for a Voice and Collaboration Engineer within the Information Technology department. This role involves driving technology decisions, establishing standards, and resolving technical support issues, with a focus on Cisco collaboration applications.
Government Administration
Responsibilities
Create, modify, and maintain user accounts, voice/video endpoints, and directory numbers for Cisco Unified Communications Manager
Configure and maintain SRST configurations
Configure and maintain MGCP, H.323, and SIP gateways
Ability to produce voice packet
Configure and maintain Cisco IM&P servers
Configure and maintain Cisco Unified Contact Center Express
Generate reports of CDR, CDA, system capacity and usage
Conduct long term and short term planning to meet immediate and future VoIP requirements
Network monitoring; skilled at analyzing network activity and issues to discover, resolve, and implement resolutions to prevent systematic errors; can recommend changes or enhancements to correct or improve network performance
Experience with Single Wire Informacast software a plus
Basic understanding of IP Unicast and Multicast routing
Experience with Webex a plus
Qualification
Required
Graduation with an Associate's degree from an accredited college with major course work in computer science or computer information systems
Proven skill and expertise in Cisco collaboration applications, specifically Communications Manager, Unity, UCCX, Cisco Expressway, and integrations of these systems into existing LDAP infrastructures
Moderate level understanding of VoIP QoS, H323, SIP, SRST, and UCS Servers
Ability to extend these services over wired and wireless networks
Create, modify, and maintain user accounts, voice/video endpoints, and directory numbers for Cisco Unified Communications Manager
Configure and maintain SRST configurations
Configure and maintain MGCP, H.323, and SIP gateways
Ability to produce voice packet
Configure and maintain Cisco IM&P servers
Configure and maintain Cisco Unified Contact Center Express
Generate reports of CDR, CDA, system capacity and usage
Conduct long term and short term planning to meet immediate and future VoIP requirements
Network monitoring; skilled at analyzing network activity and issues to discover, resolve, and implement resolutions to prevent systematic errors
Can recommend changes or enhancements to correct or improve network performance
Thorough knowledge and extensive experience with the support and analysis of telephony architecture and topology
High level knowledge of VoIP, unified messaging and conferencing in complex internetworked environments
Design and maintain enterprise platform technologies, including configuration of operating systems, platform upgrades, disaster recovery and security to ensure optimal function and service levels for a multi-site, multi-customer environment
Pre-employment physical, and background check required
Preferred
Bachelor's degree preferred
experience with Single Wire Informacast software a plus
Experience with Webex a plus
Company
City Of Johnson City
Johnson City is a goal-oriented, high-energy, family-centered city with diverse economic components.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase