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Nuvance Health · 17 hours ago

Assistant Practice Manager - New Milford & Sharon OB/GYN, NM Women's Wellness, Ctr - New Milford/Sharon, CT

New Milford, CT

Full-time

Onsite

Entry, Mid Level

$28.78/hr - $53.45/hr

2+ years exp

Nuvance Health is a large health system that fosters an inclusive culture. The Assistant Practice Manager is responsible for providing leadership and oversight to the medical practice, optimizing patient flow, and ensuring high-quality patient-centered care.

Health CareHospitalMedical

Responsibilities

Manages the day-to-day operations of the medical practice including oversight of clerical support staff and clinical support staff

Assists in the development and implementation of short-term and long-term goals in conjunction with leadership to grow the business and increase market share based on Nuvance Health mission, vision, and values

Measures, reviews, and meets key performance indicators (KPIs)

Manages and reviews provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards

Manages and monitors staffing levels to established system benchmarks, participate in staff hiring process, SBAR development, staff orientation, performance reviews and any disciplinary action

Responsible for hiring, discipline, grievance management, performance evaluations, feedback and coaching to achieve optimal team performance with input from Practice Manager, Human Resources

Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner

Train and educate staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations

Ensures that all front-end processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing

Holds monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members

In conjunction with the Practice Manager meets with providers monthly to review provider dashboard results including profit and loss statements and practice variances. Works collaboratively with Physician Leads and Practice Manager to develop action plans for meeting or exceeding KPIs and communicates these actions plans to clinicians

In conjunction with Practice Manager and Medical Practice Leadership, identifies any capital needs and reviews operating budget and ensures that budgets are met

Manages and maintains medical practice physical plant, equipment, and inventory control

Provides oversite of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department

Provides guidance and assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities

Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected)

Performs other duties as required

Qualification

Supervisory experienceICD-10 codingCPT codingHCPCS codingAssociate degreeMicrosoft OfficePractice management softwareElectronic medical recordsWritten communicationVerbal communicationInterpersonal skills