1-800 Contacts ยท 1 day ago
Digital Sales Specialist
United States
Full-time
Remote
Entry Level
$15/hr - $21/hr
2+ years expSeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes, aiming to simplify vision care access. The Digital Sales Specialist will provide exceptional customer service, consult on contact lens purchases, and maintain performance metrics while working remotely from approved states.
Consumer GoodsE-CommerceEyewearRetail
Responsibilities
Answer incoming chats (up to 3 at a time)
Consult customers on enhancing the value of their contact lens purchase
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Provide top notch customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
Maintain high performance metrics including revenue per call, quality, availability, and dependability
Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
Qualification
Required
High school diploma or equivalent experience
2-3 years minimum customer service experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift
Benefits
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Company
1-800 Contacts
1-800 Contacts is a retailer of contact lenses and is dedicated to making it easier for consumers to purchase contact lenses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-09-23Acquired
Leadership Team
Phil Bienert
President
Recent News
TechBuzz News
2025-05-09
2024-04-11
Company data provided by crunchbase