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NEOGOV · 14 hours ago

Eligibility Technician 1 (PCN 068330)

Ketchikan, AK

Full-time

Onsite

Entry Level

$24.99/hr - $24.99/hr

1+ years exp

NEOGOV is seeking an Eligibility Technician to join the Department of Health's Division of Public Assistance. The role involves assisting clients as the first point of contact for public assistance programs, maintaining case management, and helping Alaskan families achieve independence and self-sufficiency.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Assist clients as the first point of contact for public assistance programs

Maintain case management and daily workflow

Connect clients to a variety of public assistance programs and services

Qualification

Customer ServiceComputer SkillsOral CommunicationResilienceSelf-Management

Required

One year of experience that included applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals or performing similar work

Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month)

At the time of the interview, please provide three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies

Preferred

Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work

Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks

Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve

Oral Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately