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Carriage Services · 13 hours ago

Sales Manager

Richmond, CA

Full-time

Onsite

Mid Level

$190K/yr - $190K/yr

3+ years exp

Carriage Services is dedicated to creating premier experiences in the Funeral and Cemetery profession. The Sales Manager is responsible for driving sales strategies and performance to ensure business goals are met or exceeded.

FamilyFuneralsService Industry

Responsibilities

Leads and manages the sales team’s performance through effective performance management, coaching, disciplinary action, and termination, when necessary

Recruits and trains an effective sales staff

Meets or exceeds the sales targets for the location(s)

Develops and implements sales initiatives that motivate and energize sales team members to achieve and succeed

Generates sales leads through participation in the surrounding community and through civic relationships

Monitors and analyzes sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success

Communicates sales results on a weekly, monthly, quarterly, and annual basis to management

Recognizes market changes, team changes and operational goals and recalibrates the team and team efforts for continued success

Schedules sales staff to ensure proper coverage and equitable rotation of staff and duty days

Reviews and resolves contract or commission discrepancies as needed

Monitors and analyzes accounts receivable, ensuring collection activities are ongoing and effective

Meets with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services

Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals

Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels

Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information

Identifies and remedies all hazards at location and on grounds

Performs other duties as assigned

Qualification

Sales management experienceInside sales experienceInsurance licenseComputer proficiencyTeam buildingEmpathyProactive initiativeEffective communication

Required

High School Diploma or equivalent

Minimum of 1 to 2 years management experience; Funeral Home or Combo desired

Minimum of 3 years sales experience

May require the possession (or ability to obtain) an insurance license as required by applicable law

Valid state-issued driver's license in good standing and acceptable driving record

Basic overall computer proficiency

Demonstrated ability to build and inspire sales team

Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or list

Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods

Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces

Effectively utilize all sales training and techniques to fulfill production requirements

Ability to train and energize staff

Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner

Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations

Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances

Ability to be proactive and willing to take initiative in all circumstances

Tactful and professional when dealing with complaints or dissatisfaction with service or merchandise