Thompson Machinery · 2 weeks ago
Condition Monitoring Advisor
La Vergne, TN
Full-time
Onsite
New Grad, Entry LevelThompson Machinery is a leading Caterpillar dealer serving Middle and West Tennessee and North Mississippi since 1944. They are seeking a Condition Monitoring Advisor to analyze condition monitoring data and provide recommendations on heavy equipment maintenance, component replacement, and repairs to help customers reduce costs and improve equipment availability.
Machinery Manufacturing
Responsibilities
Monitor S-O-S and incoming inspections for issues
Provide equipment recommendations and service/ repair options to customers derived from condition monitoring data
Provide emergency condition monitoring recommendations to the customer
Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data and equipment management information (e.g., component replacement projections, life cycle position)
Use the Dealer’s business system to extract customer and equipment history
Provide information for condition monitoring lead tracking and resolution
Prepare written reports and recommendations as required by the dealership
Communicate verbal recommendations as required by the dealership
Qualification
Required
Technical English language skills required. Ability to write routine reports and effective correspondence
Ability to speak effectively before groups of customers or employees of the organization
Able to understand the basic dynamics of equipment operation and design
Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS)
Preferred
College or technical degree preferred
Knowledge of Cat Heavy Machinery preferred
Experience in a customer-facing dealership position in a similar role (e.g., PSSR, MRS, ISR) is desired
Benefits
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Company
Thompson Machinery
Thompson Machinery is the exclusive Caterpillar dealer for Middle Tennessee, West Tennessee, and North Mississippi.
Founded in 1944
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeWitt Thompson, V
CEO
Mindy Bartel
Chief Financial Officer
Company data provided by crunchbase