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Havertys Furniture · 13 hours ago

Display/Office Assistant

Colonial Heights, VA

Full-time

Onsite

Entry Level

1+ years exp

Havertys Furniture is a well-established company specializing in furniture retail. They are seeking a Display/Office Assistant to help with the setup and display of furniture, assist customers, and manage office duties such as processing sales and answering calls.

FurnitureManufacturing

Responsibilities

Helps Display Coordinator with floor moves and processing of new accessories

Assists Display Coordinator by aiming lighting on furniture and/or accessories

Must be able to move and help arrange heavy merchandise on the showroom floor

Responsible for placement of POP material including hanging banners and placing signs

Assists customers in carrying heavy merchandise to their vehicles

Keeps merchandise on the floor in functional condition, including by ordering parts and repairing when necessary

May be required to provide housekeeping support as needed

Maintains stockroom in an orderly fashion, including sweeping and mopping

Keeps exits lit and free of obstruction

Assists in maintenance of the grounds

Must be capable and available to provide work as a delivery assistant and complete deliveries as needed

Balances cash fund every morning and evening

Completed opening/closing procedure checklists daily

Prepares reconciles bank deposits

Processes customers' sales and payments accurately

Maintains an organized and secure office environment

Answers incoming calls, distributes calls/messages, manages stores voicemail

Handles customer complaints, initiates and follows up on existing customer service tickets

Reviews Outstanding Customer Transactions

Verifies scheduled deliveries are in the appropriate status to be routed

Schedules deliveries

Ensures POs are present for out of stock product

Contacts customers when products have arrived locally for pickup

Files and/or prepares daily paperwork

Qualification

Customer serviceCash handlingMicrosoft OfficeMath skillsMulti-taskingHighly organizedFollow instructionsCommunicationWork independently

Required

High school diploma or general education degree (GED)

One to three years' experience actively working with the public in a customer service position, preferably in retail

Strong math skills

Excellent communication and customer service skills

Ability to multi-task

Highly organized

Must be able to follow oral and written instructions

Must be able to work independently while using discretion

Must be capable and available to provide work as a delivery assistant and complete deliveries as needed

The employee must frequently lift and/or move up to 150 pounds

New hires are required to pass a physical assessment to ensure they can perform the essential functions of this job

Preferred

One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc

General computer skills required with a working knowledge of Microsoft Word, Excel and O365 preferred