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Compucom Staffing · 3 days ago

IT Support Technician

Aurora, IL

Full-time

Onsite

Mid Level

$21/hr - $30.80/hr

3+ years exp

Compucom Staffing is a provider of IT staffing services and solutions. They are seeking an IT Support Technician to provide end-user support, ensuring the proper operation of technology applications and equipment while resolving technical problems and assisting users with a variety of computer-related issues.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Ensure proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems

Provide deskside assistance to resolve technology issues and provide knowledge transfer to end users on a variety of computer-related issues

Provide desktop support for laptops, docking stations and peripherals

Perform scheduled moves, installations, add, changes and cancellations, as well as other IMAC-related tasks

Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness by resolving the issue or escalating and coordinating the efforts of other Information Technology staff

Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management

Utilize ServiceNow (Supplier's dedicated technicians) or Supplier's ITSM System (Supplier's dispatch) where applicable for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention

Ensure all tickets are resolved within the documented service levels

Interact with asset management, network services, software systems engineering, applications development, and/or printer maintenance services to restore service and/or identify and correct core problem

Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs

Provide technology refresh support as needed

Provide imaging, troubleshooting of laptop

Work with third party vendors for logging in issues, warranty cases and following up

IT asset ordering and related activities as assigned

Qualification

End user supportDesktop supportWindows operating systemA+ CertificationImaging knowledgeSoftware break/fixDell repair certificationCommunication skillsPresentation skills

Required

Minimum 3+ years of experience with end user support and desktop support

Minimum 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and/or Admin Commands

Possess excellent presentation and communication skills

Able to work on foot for up to 8 hours per day and lift items up to 50 lbs

A+ Certification required or obtained within 90 days