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Sunrise Banks · 11 hours ago

Customer Service Representative (Reception Desk)

St Paul, MN

Full-time

Onsite

Entry Level

$42K/yr - $55K/yr

1+ years exp

Sunrise Banks is a financial institution seeking a Customer Service Representative to support their reception desk operations. The role involves answering calls, greeting clients, and managing lobby activities while ensuring a welcoming environment for all visitors.

BankingFinancial Services

Culture & Values

Responsibilities

Answers phones and greets customers portraying the service culture of Sunrise Banks. Provides customer assistance to meet customers’ needs

Assists customers with account questions and problems or directs customers to the appropriate department

Be knowledgeable of safe deposit policies and procedures to assist customers

Maintain Lobby area, ensuring all brochures are stocked

Responsible for coffee bar duties, if applicable (Como and Washington only) makes cookies and various other coffee drinks for our guests, including maintaining adequate supplies

Maintain the lobby area of the Bank making sure it creates a welcoming environment

Coordinates the location’s mail

Manages the courier runs from and to bank location and the Holding Company, collecting and distributing all the necessary items

Provides support for promotional events as needed

Performs other responsibilities and special projects as assigned by various departments of the Bank

Coordinates ordering of bank supplies

Assist departments throughout the bank location with special projects and functions

Maintain vendor logs

Performs notary services and account updates for clients, as needed

Responsible for issuing debit cards to clients

All other duties as assigned

Qualification

Customer service experienceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookFinancial industry experienceProfessionalismTechnical /PC SkillsAdaptabilityCommunicationInitiativeIntegrityOrganizational SkillsTeamwork