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Grand Bohemian Orlando · 9 hours ago

Host - Part Time

Orlando, FL

Part-time

Onsite

Entry Level

1+ years exp

The Kessler Collection is a portfolio of luxury boutique hotels and restaurants. They are seeking a Host to provide hospitable service to guests, ensuring a welcoming atmosphere and efficient dining experience.

Hospitality

Responsibilities

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control

Maintain the integrity of Company proprietary information and protect Company assets

Ensure proper ambiance to include lighting and music

Coordinate flow of the dining room to ensure prompt and courteous service to patrons

Escort guests to tables and provide menus

Maintain a thorough knowledge of menu items and answer questions

Clears and resets tables at conclusion of each course

Make reservations in the property management system

Contact guests/parties before arrival to confirm reservations

Complete opening and closing procedures as well as daily side-work

Proficiently utilizes the property management systems and follow cash handling procedures

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean, and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions

Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs

Develop and maintain a positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualification

Guest service etiquetteProperty management systemsFoodBeverage servingCash handling proceduresInterpersonal skills

Required

High school diploma, GED Degree or equivalent - required

1+ year of relevant work experience in similar scope and title - required

Experience within luxury brand/markets - required

Knowledge of guest service etiquette and proper food and beverage serving techniques

Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment

Ability to remain calm in various situations, use sound judgment and effectively solve problems

Ability to work quickly, prioritize, and maintain service at multiple tables at a time

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

Strong written, verbal, and interpersonal skills

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control