Apply on Employer Site

Slice Merchant Services · 1 week ago

Senior / Lead Customer Service Representative

Holmdel, NJ

Full-time

Onsite

Senior Level, Lead/Staff

$20/hr - $25/hr

1+ years exp

Slice Merchant Services is a leading national credit card processing company offering innovative payment processing solutions. They are seeking friendly, energetic, and reliable professionals as Customer Service Representatives to handle customer inquiries, resolve issues, and ensure customer satisfaction.

Software

Responsibilities

Handle customer inquiries and complaints

Provide information about our services

Resolve customer issues and concerns

Document and update customer records based on interactions

Increase customer retention by implementing creative problem-solving skills

Handle numerous customer inquiries promptly, accurately, and efficiently

Follow up with clients to ensure that they are satisfied with equipment/programs

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid, and complete information by using the right methods/tools

Manage large amounts of incoming calls

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Qualification

Customer Support ExperienceSalesforceCommunication SkillsOrganizational SkillsBasic Computer SkillsProfessional DemeanorInterpersonal SkillsSelf-motivation