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KeyBank · 12 hours ago

Teller

Albany, NY

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22.60/hr

KeyBank is a financial institution dedicated to serving its communities, and they are seeking a Teller to provide excellent client service. The role involves assisting clients with account transactions, resolving servicing issues, and promoting financial wellness through conversations with clients.

Banking

Responsibilities

Embody a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially

Assume responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting

Proactively work to identify and resolve client servicing issues, escalating as needed

Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

Assist clients in achieving their financial goals and objectives through the use of financial wellness tools

Attend and participate in in-person morning huddles and end of day debriefs

Follow compliance, audit and security procedures, balances cash drawer within balancing guidelines

Review and maintain knowledge of product guides, fees, and policies to stay current on offerings

Work on Saturdays as directed by management

Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Client service experienceCash handlingBanking regulationsNotary LicenseSales skillsFraud detection awarenessTime managementProblem solvingTeam collaboration