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UnitedHealth Group · 11 hours ago

Bilingual English and Japanese Customer Service Representative

United States

Full-time

Remote

Entry Level

$17.74/hr - $31.63/hr

1+ years exp

UnitedHealth Group is a leading health care company dedicated to simplifying the health care experience and creating healthier communities. They are seeking a Bilingual Customer Service Representative to handle inquiries related to billing, eligibility, benefits, claims, appeals, and grievances, ensuring quality customer service for both internal and external customers.

Health CareHospitalMedicalWellness

Responsibilities

Ensures quality customer service for internal and external customers

Responds to incoming customer service requests, both verbal and written (calls, emails, chats)

Places outgoing phone calls to complete follow - up on customer service requests as necessary

Identifies and assesses customers' needs quickly and accurately

Solves problems systematically, using sound business judgment

Partners with other billing and eligibility department representatives to resolve complex customer service inquiries

Monitors delegated customer service issues to ensure timely and accurate resolution

Applies appropriate communication techniques when responding to customers, particularly in stressful situations

Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures

Addresses special (ad - hoc) projects as appropriate

Qualification

Customer service experienceBilingual EnglishJapaneseWindows applicationsCommunication skillsProblem-solving skills

Required

High School Diploma / GED OR equivalent work experience

Must be 18 years of age OR older

1+ years of customer service experience with analyzing and solving customer problems

1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applications

Bilingual fluency in English and Japanese

Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs