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Municipality of Anchorage · 12 hours ago

ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) - Range AMEA / 10

Anchorage, AK

Full-time

Hybrid

Entry Level

2+ years exp

The Municipality of Anchorage is seeking an Administrative Representative II to serve as the primary point of contact for customer service. This role involves performing a variety of clerical tasks and assisting the public with inquiries related to property ownership and exemptions.

Government

Growth Opportunities

No H1B

Responsibilities

Serve as the primary point of contact for customer service at the front counter, via email, and over the phone

Perform a full range of office clerical tasks, including initiating customer contact, by phone or business letter when pertinent information or documentation is required

Processing address change request and explaining the necessary requirements needed to process and change real property ownership updates

Assist the public in understanding the requirements for residential, senior citizen/disabled veteran, military service, and widower exemptions

Maintain, file, copy, and scan all necessary documents for current and historical data

Receive, date stamp, and distribute incoming division mail and route to the appropriate department on a daily basis

Provide all aspects of project support to division supervisors and co-workers which include retrieving records in a public records request, retrieving an exemption application or organizing records such as exemption application

Perform other duties as assigned

Qualification

Customer service experienceOffice clerical tasksDocument managementPublic records retrievalAlaska Association of Assessing Officers certificationCommunication skillsOrganizational skillsProblem-solving skillsAttention to detailTeam collaboration