The Little Nell · 13 hours ago
Concierge - The Little Nell
Aspen, CO
Full-time
Onsite
Entry Level
1+ years expThe Little Nell is Aspen's only Five-Star, Five-Diamond ski-in/ski-out hotel, known for its luxurious amenities and personalized service. The Concierge acts as an ambassador for the hotel, welcoming guests and providing expert-level knowledge of the property and its offerings while managing guest check-ins and addressing any concerns.
Leisure
No H1B
Responsibilities
Recommend and book activities for guest’s ability/skill level and interest
Check guests in or out of hotel in accordance with procedures
Record any guest complaints or problems and notify appropriate staff individuals
Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
Coordinate with other departments daily needs or special requirements for all hotel guests
Responsible for maintaining cash bank and for daily settling of cash bank
Comply with all policies and procedures for the Concierge Department as well as Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
Other duties as assigned
Qualification
Required
High School Diploma or GED required
1 year of concierge or customer service experience required
Intimate knowledge of local mountain, town activities and events in the area
Knowledge of customer preferences and how to meet or exceed them
Familiarity with hotel fire and safety procedures
Familiar with hotel services, hours of operation
Knowledge of daily functions, locations and times to assist guests with inquiries
Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to build and maintain relationships with local businesses
Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance
Preferred
Bachelor's degree preferred
Colorado Notary preferred
Benefits
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Company
The Little Nell
The Little Nell is Aspen's only five-star, five-diamond hotel.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-08-16
Company data provided by crunchbase