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Mastercard · 17 hours ago

Manager, Account Management

Miami, FL

Full-time

Onsite

Mid, Senior Level

$126K/yr - $202K/yr

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Manager, Account Management role focuses on building relationships with Mastercard's Principal issuers to drive portfolio growth and deliver innovative payment solutions. This position requires strategic thinking and the ability to manage complex customer relationships effectively.

FinanceFinancial ServicesInformation TechnologyPayments

Growth Opportunities

Responsibilities

Enable our Mastercard issuers to deliver more value to its cardholders, customers, and members

Identify opportunities for portfolio growth and optimization by using data tools and knowledge of customer, deliver the opportunities to the customer and devise plans for implementation, and, with the customer, execute on the plans

Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing

Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1, 1:few, or via 1:many webinar depending on customer size

Manage pipeline of Value Added Services sales to customers, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process. Track pipeline via use of tools such as salesforce.com to ensure visibility throughout the organization

Drive customer engagement and growth by delivering thought leadership, training, and operational support through webinars, newsletters, and advisory forums; execute targeted outreach and scalable campaigns; coordinate educational programs and office hours; and track engagement metrics to inform strategy and optimize issuer performance

Qualification

Sales managementPayments industry experienceStrategic thinkingCustomer relationship managementProject managementConsultative sellingData analysisNegotiation skills

Required

Business experience with related sales and management experience in the payments industry

Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management

Excellent strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue

Ability to manage and grow internal and external cross functional relationships and partnerships

Ability to manage a large customer set with varying and diverse issues and pain points, establishing relationships up and down throughout the organization