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TRUEWERK · 2 days ago

Customer Support Representative, Performance Apparel

Denver, CO

Full-time

Hybrid

Entry, Mid Level

$22/hr - $24/hr

1+ years exp

TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world’s most technically advanced, high-performance workwear. They are seeking a Customer Experience Specialist to advocate for customers, manage inquiries, and collaborate with teams to enhance the customer journey.

Developer ToolsFashionLifestyleManufacturingWearables

Responsibilities

Make their day: Create stellar interactions with our customers by enthusiastically responding to tickets, chats, and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk’s promise of industry-leading customer service

Own it: Delight your customers by proactively managing returns, exchanges, and order fulfillment on the direct-to-consumer side of the business. Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed

Collaborate: Identify friction points in your day-to-day work and partner with coworkers, vendors, and business partners to streamline and improve the tools and processes that impact the customer journey

Bring it home: Share customer feedback with our marketing, sales, product, and operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers’ experiences

Qualification

Customer Service ExperienceCustomer Support PlatformsMac OS ProficiencyGoogle Workspace ProficiencyEcommerce ExperienceCall Center ExperienceShopify FamiliarityCommunication SkillsProblem-Solving SkillsTeam Collaboration