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Interstate Fleet Services · 11 hours ago

Customer Service Representative

Horsham, PA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Interstate Fleet Services is a company that provides reliable 24-hour roadside assistance and mobile repair services. They are seeking a dynamic Customer Service Representative to be the first point of contact for clients, delivering exceptional support via phone and digital channels.

AutomotiveIndustrialTransportation

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat with enthusiasm and professionalism

Provide accurate information regarding services, scheduling appointments, and troubleshooting issues

Maintain detailed records of customer interactions using data entry skills in our CRM system

Assist clients with billing questions and process payments securely while demonstrating excellent cash handling and phone etiquette

Collaborate with team members to resolve complex issues through clear communication and analysis skills

Follow up with customers to ensure satisfaction and gather feedback for continuous improvement

Support outbound calling efforts to follow up on service requests or promote additional offerings

Qualification

Customer support experienceCommunication skillsMultilingual abilitiesMicrosoft Office proficiencyData entry accuracyPhone etiquetteOutbound calling experienceCash handling skillsAttention to detail

Required

Multilingual abilities are highly valued; fluency in English plus additional languages is a plus

Proven experience in customer support or client services within a call center environment

Strong communication skills with the ability to convey information clearly and professionally

Excellent computer skills including proficiency in Microsoft Office applications and data entry accuracy

Demonstrated phone etiquette and customer service expertise in fast-paced settings

Ability to type quickly while maintaining attention to detail; previous call center or customer service experience is advantageous

Preferred

Experience with outbound calling, analysis skills, and handling cash transactions preferred

Company

Interstate Fleet Services

Interstate Fleet Services is an automotive company that provides truck and trailer repair, as well as emergency road services.

Founded in 2010

Horsham, Pennsylvania, USA

51-200 employees

https://www.ifleetservices.com/

Funding

Current Stage

Growth Stage

Leadership Team

Byron Tarlton

Founder & CEO

Company data provided by crunchbase