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Shipco Transport · 15 hours ago

FCL Customer Service Coordinator

Long Beach, CA

Full-time

Hybrid

Entry, Mid Level

$20/hr - $28/hr

1+ years exp

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at their Los Angeles branch located in Long Beach, California for an experienced FCL Customer Service Coordinator. The role involves assisting customer requests for bookings, quotes, pickups, and ensuring compliance with export regulations.

AutomotiveLogisticsTransportation

Responsibilities

Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions

Ensure Inland Pickups are followed through, and Inland Transportation agreements are met

Reach out to overseas offices and agents for hazardous and other required approvals

Trouble shooting between customers and Shipco/Agent offices

Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry

Other duties as assigned

Qualification

Ocean export customer serviceData entry skillsNVOCC experienceCommunication skillsResourcefulnessOrganizational skillsAttention to detail

Required

Minimum 1-3 years' experience in ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered

Knowledgeable in all aspects of export customer service and/or operations

Strong data entry skills required

Excellent verbal and written communication skills, excellent organization skills, attention to details and an aptitude for a fast paced, multi-tasking, customer service minded environment

Resourceful and out of the box thinking

Relies on pre-established guidelines