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Guiding Eyes for the Blind · 1 month ago

Client Services Assistant (Part-Time)

Yorktown Heights, NY

Part-time

Onsite

Mid Level

$22/hr - $26/hr

3+ years exp

Guiding Eyes for the Blind is dedicated to creating life-changing partnerships between people and guide dogs. They are seeking a Client Services Assistant to provide exceptional front desk support and assist with various administrative tasks, ensuring a welcoming experience for clients and visitors.

Association

No H1B

Responsibilities

Be the welcoming face of the organization, greeting Graduates, Donors, Volunteers, and guests with warmth and professionalism

Manage visitor access by monitoring the main gate, checking in visitors and vendors, and notifying staff of their arrival

Handle incoming calls on multiple phone lines with courtesy and efficiency. Provide helpful information, route calls to the appropriate departments or individuals, and take clear, accurate messages when needed

Create and maintain a variety of letters, communications, and documents for students, graduates, and staff, ensuring accuracy and professionalism

Manage data entry and maintain up to date student and graduate records using Salesforce and DocuSign

Receive and distribute incoming packages (UPS, FedEx, Amazon, etc.) and prepare outgoing shipments, including guide dog equipment

Oversee mailroom supplies and equipment, arranging orders and maintenance as needed

Provide day-to-day support for Front Desk operations and assist the Training Department with projects and administrative tasks as needed

Qualification

Administrative experienceClient-facing skillsInterpersonal skillsMicrosoft OfficeSalesforceProblem-solving skillsOrganizational skillsAttention to detailPositive attitudeTeam collaboration

Required

Three to five years of administrative experience, ideally in a client-facing or service-oriented environment

Passionate about creating meaningful connections and delivering outstanding client experiences

Exceptional interpersonal and problem-solving skills, with the ability to connect with staff, Volunteers, Clients, and the public with poise, tact, and warmth

Highly organized, detail-oriented, and able to balance multiple priorities while managing time efficiently. Proven ability to meet deadlines in a fast-paced environment

Self-motivated, reliable, and driven by a strong work ethic

Consistently demonstrates a positive attitude, professional demeanor, and welcoming presence, including maintaining a professional appearance at all times

Flexible and adaptable collaborator who enjoys taking on challenges and supporting team goals

Proficient in Microsoft Office

Must be comfortable around large, active dogs