3C Technology Solutions ยท 1 month ago
IT Support Technician (Field Dispatch - Tier 1)
Milford, OH
Full-time
Hybrid
Entry Level
$23/hr - $30/hr
2+ years exp3C Technology Solutions is a fast-growing IT services provider in Ohio, dedicated to delivering innovative technology solutions to businesses. The IT Support Technician (Field Dispatch - Tier 1) will serve as the frontline technical expert, providing onsite support and ensuring exceptional customer service while diagnosing and resolving various technical issues.
Information TechnologyIT ManagementNetwork HardwareSoftware
Responsibilities
Provide onsite IT support for workstations, servers, networking, and software issues
Respond to client calls and emails, diagnosing and resolving technical problems
Install and configure computers, network equipment, servers, and peripherals
Perform Windows and Mac OS troubleshooting and basic Linux server support
Troubleshoot and upgrade Microsoft SQL databases
Manage IT ticketing system (ConnectWise or similar) to log and track support requests
Maintain and update technical documentation and user training materials
Educate clients on best IT practices and software usage
Assist with IT hardware setup, upgrades, and disposal
Qualification
Required
A pre-employment substance screening and a clean driving record are required
2+ years of experience as an IT Support Technician, Help Desk Technician, or similar role
Strong knowledge of Windows, MacOS, and basic Linux environments
Familiarity with Microsoft Exchange, Active Directory, and Windows Server
Basic networking skills - Configuring routers, switches, and troubleshooting connectivity
Ability to work independently and manage multiple tasks efficiently
Excellent customer service, communication, and problem-solving skills
Ability to lift and install IT hardware when required
All final candidates must successfully pass a background check and drug screening prior to employment
Preferred
Experience with RMM (Remote Monitoring & Management) tools preferred
Hands-on experience with ConnectWise or similar IT ticketing systems
Experience in an MSP (Managed Services Provider) or IT consulting environment
Exposure to virtualization technologies (VMware, Hyper-V, etc.)
Benefits
Medical, Dental, Vision coverage
401(k) with Profit Sharing
Training, certifications, and promotion opportunities
Company
3C Technology Solutions
3C Technology Solutions provides IT services that include data backup, structured cabling, hardware installation, and network management.
11-50 employees
H1B Sponsorship
3C Technology Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase