TEKsystems · 8 hours ago
Customer Service Representative – Technical Support
Delavan, WI
Contract
Hybrid
Entry Level
$21/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to deliver world-class support to customers across Canada and retail markets. The role involves troubleshooting product performance issues, coordinating warranty returns, and assisting customers with product-related inquiries.
Information Technology
Responsibilities
Respond to customer calls and emails with professionalism and urgency
Troubleshoot product performance and application issues
Coordinate warranty returns and evaluate products for warranty eligibility
Process replacement orders or issue credits as needed
Maintain accurate records in SAP, Salesforce, and CAR systems
Communicate effectively with internal teams and escalate issues when necessary
Assist customers with product-related questions and documentation
Conduct internal and external product evaluation trainings (minimal travel)
Help develop and maintain training materials
Qualification
Required
1+ years of customer service in any environment that includes product troubleshooting
Strong communication and customer service skills
Preferred
Experience with Salesforce and SAP preferred
Knowledge of pumps and plumbing is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase