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Arrowhead Credit Union · 11 hours ago

Business Systems Administrator 1 (On-Site Rancho Cucamonga)

Rancho Cucamonga, CA

Full-time

Onsite

Senior Level

$89K/yr - $133K/yr

5+ years exp

Arrowhead Credit Union is seeking a passionate individual to join their team as a Business Systems Administrator 1. This role involves administering the credit union’s computer systems and network while ensuring systems efficiency and security, as well as providing exceptional service to members.

Financial Services

Responsibilities

Personally, provides exceptional Member service; uses Service Standards in every work-related interaction

Actively participates in meeting the goals of the department and the Credit Union

Provides excellent service by using a positive and professional tone to assists callers and Team Members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service. Ensures that a smile can be heard on each call

Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility

Manages multiple systems and workstations, ensuring proper integration of the components with computer systems

Researches data security needs and requirements for current and future systems

Performs vulnerability analysis for intentional and unintentional systems misuse and identifies appropriate counter measures

Assists with establishing, implementing and monitoring of procedures and policies

As secondary liaison between users and Information Systems (IS) department, provides on-call consulting advice and technical support to various users/client organizations in regard to specific operational/application issues that are outside the capability of the Information Systems Helpdesk; maintains ownership of system operations problems; resolves if possible or manages immediate resolution process

Researches/evaluates/installs/configures all computer/network hardware, systems software including operating systems and communications products, cloud computing, and AI; coordinates implementations with third party vendors and supports representatives as needed; serves as a liaison between vendors and other departments on technology related projects

Develops/implements various training and instruction programs for users on the use of operating systems, networking, applications and databases

Evaluates new projects and proposes systems for feasibility and cost effectiveness; makes recommendations for implementation to management

Takes lead role in analyzing, planning and implementing projects including software, in-house development, hardware and networks to provide new products and services to members of the credit union and to improve the effectiveness of service delivery

Maintains documentation on computer, peripheral, communication equipment, software, cloud computing, and AI for disaster recovery and business resumption purposes; assists with annual testing of the Disaster Recovery Plan; makes recommendations on functionality and/or logistical issues related to disaster recovery

Performs capacity planning and tuning of systems to assure maximum availability and optional utilization; directs/assists with hardware and software upgrades as needed

Develops project scope and timeline documents for individual projects

Stays current with evolving trends in information technology, networking, server, Personal Computer (PC) software and hardware, application development, cloud computing, AI, and the internet

Provides guidance and assistance on technical skills to other IS staff

Regular and predictable attendance and punctuality

Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) laws/regulations applicable to area of responsibility and complies with all laws/regulations

Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union

Qualification

Systems administrationData security analysisNetwork managementCloud computingAI technologiesTechnical supportUser trainingDocumentationProject managementCommunication skills