Marine Corps Community Services ยท 1 day ago
BRAND INTEGRITY MANAGER NF3
Twentynine Palms, CA
Full-time
Onsite
Mid, Senior Level
$21/hr - $21/hr
3+ years expMarine Corps Community Services (MCCS) is looking for the best and brightest to join their Team as a Brand Integrity Manager. This role is responsible for leading brand integrity efforts within the store, executing promotional strategies, and ensuring high-quality customer service while managing team performance.
AssociationCommunitiesEducation
Responsibilities
Serves as the Brand Integrity Manager and assumes the face of brand integrity throughout the store - leads the entire store effort on establishing, maintaining and promoting branded visual and informational experiences within the store
Responsible for the execution of promotional strategies within the store from a merchandise, signing and brand integrity lens
Reports to the Store Manager, Assistant Store Manager, Operations Manager, the Director of Retail, or Director of Business Operations
Leads by example to: shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees
Leads MCX brand execution in key functions relating to: pricing, presentation, and signage while managing specific processes such as; price changes, store transitions, ad sets, and merchandising based upon brand standards
Partners with Store Manager, Assistant Store Manager, Operations Manager, Marine Mart Manager, and appropriate Sales Manager to scope, plan and lead department transitions, resets and manage the general merchandising strategy of product placement and rotation
Ensures proper scheduling, staffing coverage and training of team members
Leads the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints
Works with the MCX Training Specialist or Retail Managers with training oversight to train all brand integrity team members on policies relating to service, service recovery, and corporate service programs and promotions
Observes and delegates task completion and other team deadlines; accordingly, accurately planning the workload to achieve the desired outcome
Responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external
Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs
Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved
Understands and articulates all MCX value stories, programs and promotions
Recognizes the core values and mission of the Marine Corps Exchange (MCX)
Consistently champions, communicates and represents MCX brand standards
Communicates effectively with other store teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members
Identifies and reduces all risks of loss and/or theft
Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership
Provides World Class Customer Service with an emphasis on courtesy
Delivers a Dress Blue Experience to all customers throughout the store
Proactively engages all customers in conversation
Addresses customers by rank when appropriate
Assists customers and communicates positively in a friendly manner
Takes action to solve problems quickly
Alerts the higher-level supervisor, or proper point of contact for help when problems arise
Adheres to safety regulations and standards
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees
Must be alert to alcohol abuse, and take appropriate action
Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel
Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program
Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer
Promotes employee training and skills development learning plans
Plays an integral role in store leadership development initiatives
Connects required training to performance and skills gaps
Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction
Has keyholder responsibility: opening and closing stores
May require food handling safety training, handling and certification
May require training and handling of Western Union and other customer services offered
May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections
Performs other duties as assigned
Qualification
Required
BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above
At least one year of experience working in a supervisory role related to store operations, sales floor leadership, merchandise management, visual merchandising strategy or pricing and presentation
Positive attitude with a genuine desire to work in a customer focused environment
Ability to train operating standards and procedures for service, brand, merchandising and visual display as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence
Ability to work in a high-performance atmosphere with commitment to service goals
Ability to multitask with high quality follow-up and holding teams accountable to results
Strong working knowledge of business processes, controls and system development
Attention to detail is required
Valid driver's license is required
Benefits
401(k) Retirement Plan with up to 5% employer match
NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
Medical and Dental Insurance
Inexpensive life insurance (up to 3X annual salary)
Flexible spending accounts (Health and Dependent Care)
Short Term Disability Insurance (up to 60% of annual salary)
Immediate annual and sick leave accrual
Tax-free shopping
Professional training opportunities to build and develop new skills.
Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!
Company
Marine Corps Community Services
Investing in Marines for Duty, Home & Self MCCS exists to serve Marines and their families through our Mission, Vision, and Values that revolve around the Marine Corps ethos of Honor, Courage, and Commitment.
Founded in 2002Quantico, Virginia, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anthony Piantieri
Chief Financial Officer
Brian Fix
Chief Financial Officer
Company data provided by crunchbase