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ICF · 1 week ago

Lead ServiceNow System Administrator Public Trust TR

Reston, VA

Full-time

Hybrid

Senior Level, Lead/Staff

$119K/yr - $202K/yr

8+ years exp

ICF is a global advisory and technology services provider, seeking a Lead ServiceNow System Administrator to support a federal project. The role involves leading the technical implementation of ServiceNow solutions, collaborating with clients to define implementation goals, and ensuring successful digital transformation programs.

ConsultingInformation TechnologyProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide assistance to users in accessing and using ServiceNow. Perform account management, e.g., establishing, activating, modifying, disabling, and removing accounts. Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements, and lead the design of complex, effective ServiceNow solutions that align with those needs

Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts

Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields

Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes

Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions

Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions

Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes

Support end-user training to ensure a smooth adoption of the implemented solution

Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly

Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems

Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements

Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas, and contribute to the continued success of the team

Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice

Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status. Support for the escalation and communication of status to agency management and internal customers

Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals

Qualification

ServiceNow implementationServiceNow Certified System AdministratorJavaScriptAgile frameworkIntegration experienceITIL processesWorkflow configurationProblem-solving skillsCommunication skillsLeadership abilities

Required

8+ years of experience implementing and/or supporting ServiceNow solutions

8+ years of experience working with an Agile implementation framework

ServiceNow Certified System Administrator

2+ years of experience working and developing JavaScript - HTML5, Jelly, jQuery, and AngularJS

1+ years of Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

6+ years of experience in the Administration of a ServiceNow instance, including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Orchestration and Discovery experience is a plus

US Citizenship required (required by federal client for this position)

Must be able to obtain a Public Trust clearance

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply