Cognizant · 5 hours ago
Onsite IT Field Support Specialist (Mac & Windows Expertise)
Vienna, VA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $68K/yr
2+ years expCognizant is seeking an Onsite IT Field Support Specialist with expertise in Mac and Windows systems. The role involves supporting and maintaining end-user devices, managing inventory, providing technical assistance, and troubleshooting hardware/software issues both remotely and on-site.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients’ mobile devices and peripherals
Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
Answering customer inquiries and providing support at Tech Lounge
Solving computer issues and prioritizing customer inquiries
Installing new programs, managing updates and providing technical support
Hands and feet support for network servers and conferencing teams
Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely
Qualification
Required
Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required
Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
Experience with a ticketing system- ServiceNow
Expected to have in-depth knowledge of the latest technology used in Mac/Windows computers and systems
Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems
Must constantly update his/her knowledge and skills to execute job responsibilities efficiently
Analyze troubleshooting and repair a wide variety of PC & MacOS problems related to hardware and software
Assist in developing and documenting improvements to current processes
Provide technical support for events video conferencing and audio/visual setups
Preferred
Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools)
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-15
Company data provided by crunchbase