Onsite IT Field Support Specialist (Mac & Windows Expertise) jobs in United States
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Cognizant · 2 weeks ago

Onsite IT Field Support Specialist (Mac & Windows Expertise)

positionVienna, VA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$60K/yr - $68K/yr
date2+ years exp

Cognizant is a company focused on providing IT solutions, and they are seeking an Onsite IT Field Support Specialist. The role involves supporting and maintaining end-user devices, managing inventory, providing technical assistance, and resolving hardware/software issues.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
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H1B Sponsor Likelynote

Responsibilities

Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients’ mobile devices and peripherals
Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
Answering customer inquiries and providing support at Tech Lounge
Solving computer issues and prioritizing customer inquiries
Installing new programs, managing updates and providing technical support
Hands and feet support for network servers and conferencing teams
Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely

Qualification

Mac OSX expertiseWindows expertiseNetworking protocols knowledgeServiceNow experienceCustomer service skillsAnalytical skillsTechnical support skills

Required

Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment
Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems
Must constantly update his/her knowledge and skills to execute job responsibilities efficiently

Preferred

Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools)
Experience with a ticketing system- ServiceNow

Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Company

Cognizant

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Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
dateFounded in 1994
location
Teaneck, New Jersey, USA
people-size10001+ employees
web-link
https://www.cognizant.com

H1B Sponsorship

Cognizant has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)

Funding

Current Stage
Public Company
Total Funding
$0.24M
Key Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO

Leadership Team

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Ravi Kumar S
Chief Executive Officer
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Anil Cheriyan
CTO / EVP Strategy & Technology
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Recent News

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2026-01-06
Company data provided by crunchbase