Elandis ยท 9 hours ago
Community Manager - Daytona
Daytona Beach,FL,US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $62K/yr
2+ years expElandis, recognized as one of the best places to work in multi-family housing, is seeking an experienced Community Manager. The role involves overseeing all aspects of apartment community operations, ensuring excellent customer service, and managing on-site staff while adhering to company policies and legal regulations.
Asset ManagementFinanceReal Estate
Responsibilities
Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with company handbook and Standard Operating Procedures
Maintain accurate records of all community transactions and submit on a timely basis any requested reports
Assist Regional Manager with annual budgets and income projections in a timely and accurate manner
Maintain budgeted guidelines throughout the year, looking for areas to increase revenue and decrease expenses
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner
Oversee evictions, utility cut-offs, and manage collections for delinquency
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that purchase orders and invoices are accurately processed in operating system each week
Ensure community is meeting or exceeding its budgeted occupancy goal
Maintain awareness of local market conditions and trends via shopping competitors, trade publications and professional organizations. Implement ideas for marketing community and improving resident satisfaction
Ensure market surveys are completed regularly and suggest changes to the Regional Manager to community's rents, fees, and policies to stay competitive
Confirm that leasing staff techniques are effective in closing new applications
Ensure all prospective residents are welcomed to the community and given a community tour. Also, that all incoming phone calls from prospective residents are handled and proper guest card information is entered in operating system
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
Review and approve all applicants; confirm qualification and audit information in operating system
Audit and sign all lease documents, confirm file matches operating system
Ensure that lease files are complete, and that completion of leases is being executed and maintained properly
Document conversations and activity dealing with prospective residents and residents in lease file and operating system
Responsible for office opening on schedule and condition of office and model apartments
Attend any corporate scheduled meetings
Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate office on time based on request
Physically walk and inspect community on a regular basis and verify condition of vacant apartments
Actively develop an understanding of maintenance and repair of key systems, including HVAC, appliances, plumbing, electrical, structural and roofs, such that Community Manager can offer guidance on quality and efficiency of such work
Update availability each day. Coordinate with service team to ensure timely turn of apartments after move-out
Maintain positive customer service attitude
Deal with resident concerns and requests in a timely basis to ensure resident satisfaction with management
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)
Submit Lease Renewals to Regional Manager for approval with suggested rent and fee changes. Ensure delivery of approved renewals to residents according to company policy
Review all notice-to-vacates to determine the cause of move-out and if resident can be 'saved'
Consistently use successful techniques and company directives to screen, hire, orient and train new personnel
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
Plan and assign weekly/daily office staff schedules and assignments
Coordinate maintenance schedules and assignments with Service Manager
Administer performance improvement action plans consistently and on a timely basis. Document appropriately, communicate situations to supervisor, Human Resources, and terminate properly when necessary
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
Represent the company in a professional manner at all the times
Learn and ensure compliance with all company, local, state, and federal safety rules
Ensure that unsafe conditions are corrected in a timely manner
Direct staff to follow a 'safety first' principle
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
Report all liability events and incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported, and proper paperwork is completed
Complete pertinent safety checklists with service team
Walk the property regularly to look for any safety hazards
Under guidance from Regional Manager, serve as liaison with local community, government officials and public safety officials
Perform any additional duties or tasks as assigned by supervisor or senior management
Qualification
Required
Minimum 2 - 5 years previous experience with residential property management
Knowledge of Multi-Family Operating Systems, multiple PC software packages such as Microsoft Office and familiarity with Internet & Windows
Excellent organizational, communication (written/oral), and interpersonal skills
Ability to manage changing priorities, meet deadlines, work independently, and follow through on assignments with little direction
Demonstrate effective conflict resolution and customer service skills for interaction with residents, vendors, and co-workers
Must have valid driver's license, auto insurance, and reliable transportation
Available a minimum of 40 hours per week. Must be available evenings, nights, and weekends for staffing needs and emergencies
Benefits
100% Employer paid Health, Dental, Vision, and Life Insurance
Paid time off is accrued on day one and can be used after 90 days of employment
Medical benefits include health insurance, dental insurance, and vision insurance paid by the company
Basic Life Insurance, Short-Term, and Long-Term Disability Plan paid by the company
401K availability with company match
Personal Time Off (PTO), and paid holidays
Company
Elandis
Elandis is a real estate assets development and management company. It is a sub-organization of Libra Group.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Espinosa
Chief Executive Officer
Company data provided by crunchbase