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Raken · 8 hours ago

Key Account Manager

Carlsbad, CA

Full-time

Hybrid

Mid Level

$85K/yr - $100K/yr

3+ years exp

Raken is a cloud-based collaboration platform for the construction industry, aiming to transform how the world builds through technology. The Key Account Manager will be responsible for managing client relationships, ensuring customer satisfaction, retention, and driving the adoption of Raken's products.

ConstructionMobileSaaSSoftware

Culture & Values

Responsibilities

Serve as the strategic point of contact and relationship owner for customers within our upmarket account segment

Own and drive renewals, retention and adoption for assigned accounts

Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken

Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans

Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner

Identify at risk customers and deliver solutions to mitigate churn risk

Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Qualification

SaaS account managementClient relationship managementRenewalsRetentionCommunication skillsPresentation skillsSpanish fluencyProblem solvingRelationship buildingPositive attitudeTeam player

Required

3-5 years in SaaS account management or client facing roles

Demonstrated experience owning renewals and long term retention goals within assigned accounts

Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more

Strong presentation skills, as well as ability to master technical workflows

Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success

Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts

A strong desire to execute, drive impact and deliver measurable results

Have a positive attitude, be a self starter and above all, a great teammate