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Memory Makers · 11 hours ago

Online Cruise Reservations Specialist | Entry Level

United States

Part-time

Remote

New Grad, Entry Level

$35K/yr - $75K/yr

Memory Makers is a company specializing in creating unforgettable cruise experiences through expert travel planning services. They are seeking a detail-oriented and customer-focused Cruise Reservation Specialist to assist clients with selecting, booking, and managing their cruise vacations.

Leisure Travel & Tourism

Responsibilities

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms

Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements

Process bookings and payments while ensuring accuracy and compliance with company policies

Maintain strong relationships with clients by offering personalized service and follow-ups

Stay updated on cruise line promotions, policies, and travel regulations

Collaborate with cruise partners to secure the best deals and exclusive perks for clients

Address client concerns and troubleshoot any booking-related issues professionally

Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations

Qualification

Cruise linesOnline booking systemsCRM softwareSales-oriented mindsetCommunication skillsCustomer service experienceMultitasking abilityMicrosoft Office SuiteTravel industry trendsTravel certification