American Fidelity · 8 hours ago
Senior Account Relations Coordinator
South Carolina, United States
Full-time
Onsite
Senior LevelAmerican Fidelity is seeking a Senior Account Relations Coordinator who is responsible for building and maintaining strong relationships with VIP and high-profile employer groups. This role focuses on providing dedicated support, issue resolution, and training to enhance customer experience and improve account retention.
Financial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory
Acting as a liaison between employer groups and key internal departments to ensure a positive experience year-round
Providing solutions that meet customer needs, improving account retention and maintaining business goals
Offering training and support to both internal and external customers related to administrative processes, tools and services
Qualification
Required
Excellent customer service skills
Advanced analytical skills
Advanced proficiency with PC Windows-based software including Microsoft Office applications
Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
Easily adapts to new software technology applications
Strong organizational skills with proven attention to detail
Outstanding and proven oral and written communication skills
Demonstrated ability to communicate with all levels of leadership
Proven ability to multi-task
Excellent interpersonal skills
Ability to work well in a team environment
Company
American Fidelity
American Fidelity is a life and health insurance company.
Founded in 1960
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabet Narciandi
Executive Director
Recent News
2026-01-20
2025-12-10
2025-11-19
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