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Yardi · 8 hours ago

Help Desk Specialist I

Austin, TX

Full-time

Hybrid

Entry Level

$26.53/hr - $29.85/hr

2+ years exp

Yardi is a leader in the property tech industry, dedicated to creating innovative software solutions. The Help Desk Specialist I will address technical issues, assist employees with hardware and software needs, and ensure smooth operations of IT systems.

Property ManagementPropTechReal EstateSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals

Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications

Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary

Follow standard help desk procedures and log all help desk interactions

Qualification

Windows OSOffice 365Basic networkingCompTIA A+ certificationActive DirectoryPC ImagingMobile device setupCustomer serviceInterpersonal skillsCommunication skills

Required

Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience

Two plus (2 +) years of IT experience

Working knowledge of basic networking

Experience with mobile device (phone/tablet) setup and use

Proficiency in Windows OS and Office 365

Follow-through skills and the ability to take initiative

Solid interpersonal skills and the ability to communicate with all levels of personnel

Ability to exercise patience and provide optimum levels of service to non-technical users

Ability to learn new concepts and retain new information and processes

Strong team orientation and the ability to work effectively with a geographically dispersed team

Basic network troubleshooting and PC Imaging skills

Excellent communication skills

Strong customer service skills and the desire for quality work

Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system

Preferred

Bachelor's degree in computer science, information technology, or related field

CompTIA A+ certification

Understanding of Active Directory structure

Benefits

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Company

Yardi

Glassdoor4.1

Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector.

Founded in 1984

Ottawa, Ontario, CAN

10001+ employees

https://www.yardi.com

H1B Sponsorship

Yardi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (13)

2023 (12)

2022 (14)

2021 (10)

2020 (23)