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Marcus Hotels & Resorts · 1 day ago

Front Desk Clerk

Lake Geneva, WI

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Marcus Hotels & Resorts is seeking a passionate individual to join their team as a Front Desk Clerk at Timber Ridge Lodge & Waterpark. The role involves delivering exceptional guest experiences, handling reservations and inquiries, and maintaining strong guest relationships while managing financial transactions.

Business DevelopmentHospitalityHotel

Responsibilities

Deliver exceptional guest experiences from check-in to checkout

Masterfully handle reservations, inquiries, and complaints using hotel systems

Maintain composure and professionalism under pressure, resolving guest issues effectively

Build strong guest relationships through personalized service and local knowledge

Demonstrate strong communication and interpersonal skills, both in-person and on the phone

Accurately manage financial transactions and maintain cash handling responsibilities

Effectively multitask and prioritize tasks in a fast-paced environment

Contribute to overall hotel operations by performing various administrative duties

Qualification

Customer serviceCommunication skillsComputer proficiencyProblem solvingMultitasking

Required

High school diploma or equivalent required

6+ months previous work experience in a guest service position required, preferably within the hospitality industry

Able to work independently, has good judgment, problem solving, and decision-making skills

Ability to read, listen, and communicate effectively in English, both verbally and in writing

Excellent customer service and communication skills are required

Ability to access and accurately input information using a moderately complex computer system

Hearing and visual ability to observe and detect signs of emergencies

Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure

Benefits

A free, well-balanced meal every shift

Discounted gym membership

Room discounts at Marcus Hotels & Resorts

Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

Free parking

"Two for one" movie theater coupons at Marcus Theatres

Ability to grow your career and transfer from one property to another

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match