TEKsystems · 13 hours ago
Insurance/mortgage Customer Service Representative
Troy, MI
Contract
Hybrid
Entry Level
$17/hr - $18.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an Insurance Customer Service Representative to handle inbound calls related to homeowners insurance. The role involves assisting borrowers, agents, and financial institutions with inquiries while maintaining high service standards through effective problem-solving and multitasking across systems.
Information Technology
Responsibilities
Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
Respond to insurance servicing inquiries related to homeowners insurance
Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
Navigate multiple systems to research and accurately document each call
Deliver prompt, professional, and accurate service to meet internal and external standards
Apply strong problem-solving and resolution skills to address customer concerns
Maintain professionalism and efficiency across all interactions
Qualification
Required
Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
Proficiency in using a Windows PC and navigating software systems
Typing speed of at least 35 words per minute
Strong verbal and written communication skills for phone and email interactions
Stable internet connection for remote training and work
Reliable transportation for potential onsite needs
Preferred
2+ years of call center experience
Experience in insurance or mortgage services
Benefits
Medical, dental, and vision insurance
401(k) retirement savings plan
Life and disability insurance
Critical Illness, Accident, and Hospital
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase