TEKsystems · 22 hours ago
IT Desktop Support Technician
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry Level
$16/hr - $22/hrTEKsystems is a leading provider of business and technology services, and they are seeking multiple qualified candidates to support their IT department's Desktop Support team. This role involves diagnosing and resolving software and hardware incidents, assisting users with IT-related issues, and ensuring high levels of customer service.
Information Technology
Responsibilities
To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Swapping out laptops/desktops and deploying Windows 10/11
Re-imaging windows 11 onto machines from windows 10
To assist all our users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers, and scanners
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Qualification
Required
Previous Helpdesk or Desktop Support or PC Technician experience
Ability to diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Experience swapping out laptops/desktops and deploying Windows 10/11
Experience re-imaging Windows 11 onto machines from Windows 10
Ability to assist users with any logged IT related incident when called upon
Ability to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
Ability to accurately record, update and document requests using the IT service desk system
Ability to install and configure new IT equipment
Ability to resolve incidents and upgrade different types of software and hardware
Ability to resolve incidents with printers, copiers, and scanners
Ability to maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Preferred
IT certifications
CompTIA Certifications
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase