Optum ยท 1 day ago
Tech Support Specialist
Owensboro, KY
Full-time
Onsite
Entry Level
$20/hr - $35.72/hr
1+ years expOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Tech Support Specialist role involves diagnosing and resolving technical issues, providing customer support, and mentoring junior staff to ensure high levels of customer satisfaction.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Diagnose and resolve intricate technical problems with software, hardware, and network systems
Analyze system configurations to identify root causes of technical issues and suggest effective solutions
Handle complex or escalated technical issues that junior support staff cannot resolve
Create and maintain knowledge base articles and technical documentation to help users and other support staff
Guide and mentor junior technical support staff
Implement proactive measures to prevent future technical problems
Ensure high levels of customer satisfaction by providing prompt, professional, and effective technical assistance
Qualification
Required
High School Diploma/GED (or higher)
1+ years of experience with strong knowledge of computer systems, software applications, networking, and hardware
1+ years of experience in analytical and problem-solving abilities, including the capacity to 'think outside the box' and diagnose issues under pressure
1+ years of experience in IT support, helpdesk, or a related field
1+ years of experience in stakeholder communication to discuss complex technical information to both technical and non-technical users
Must possess a valid US driver's license
Preferred
Audio visual background
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase