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Medsien · 22 hours ago

Clinical Operations Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Medsien is a leading provider of scalable remote care management solutions, dedicated to improving patient experiences. They are seeking an experienced Clinical Operations Manager to lead a remote team, enhance clinical processes, and ensure high-quality patient care.

Artificial Intelligence (AI)Health CareMedical

Responsibilities

Directly manage a remote team of Care Partners, providing guidance, support, and regular feedback

Manage daily operations of clinical staff including planning, goal setting and quality assurance

Design and improve specific operational processes and guidelines to ensure high clinical quality and service excellence in patient care

Collaborate with the leadership and other stakeholders to implement policies and procedures and provide adequate oversight

Monitor and improve key performance indicators to measure success and engagement across different teams and with different external partners

Participate in hiring, training and onboarding of new staff

Assign and delegate tasks to the medical assistants based on their expertise and workload, ensuring optimal resource utilization

Conduct performance evaluations, identify areas for improvement, and provide coaching and training as needed

Develop and implement efficient workflows and processes to maximize the quality and efficiency of patient care

Qualification

Clinical operations managementNursing backgroundCare managementHIPAA complianceProject managementLeadership skillsCommunication skillsOrganizational skillsSelf-starter

Required

5+ years experience managing employees including performance and day to day operational oversight in a clinical setting

Background in nursing, care management or clinical operations

Excellent communication skills

Demonstrated leadership, and team-building skills

Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects/problems simultaneously

Self-starter with a strong sense of ownership and ability to work autonomously

Desire to work at an early-stage startup and comfortable with associated uncertainty and rolling-up your sleeves to get things done

Proficiency in HIPAA, and CMS regulatory requirements

BA/BS degree required