Call Center Supervisor - Team Lead jobs in United States
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Remx · 16 hours ago

Call Center Supervisor - Team Lead

positionKnoxville, TN
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$22/hr - $22/hr

RemX is seeking a Team Lead for a Call Center in Knoxville, TN. The ideal candidate will oversee approximately 18 Customer Service Agents, guiding and mentoring the team to meet project goals and KPIs while fostering a culture of learning and professional growth.

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Responsibilities

Guide and mentor a team of CSAs to meet project goals and KPIs
Conduct regular performance reviews and provide constructive feedback
Serve as the primary liaison between team members and senior management
Identify inefficiencies and implement process enhancements to improve productivity and service quality
Support onboarding and ongoing training initiatives
Foster a culture of learning and professional growth

Qualification

Team Lead experienceCRM experienceCommunication skillsProblem-solving skillsDecision-making skillsManage priorities

Required

Previous experience as a Team Lead/Supervisor
CRM experience
Excellent communication, problem-solving, and decision-making skills
Ability to manage multiple priorities

Preferred

Prior Banking environment experience helpful

Company

Remx

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Remx is a platform for designing, selling, and collecting 3D digital wearables.
dateFounded in 2022
location
Ottawa, Ontario, CAN
people-size11-50 employees
web-link
https://remx.xyz

Funding

Current Stage
Early Stage
Total Funding
$0.1M
2022-06-28Seed· $0.1M

Leadership Team

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Nazim Ahmed
Co-Founder & CEO
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Company data provided by crunchbase