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Cuyahoga Community College · 1 month ago

Program Assistant, Legal Professions

Parma, OH

Full-time

Onsite

Entry Level

$35K/yr - $40K/yr

2+ years exp

Cuyahoga Community College is seeking a Program Assistant for their Business and Legal Professions department. The role involves managing day-to-day front office activities, maintaining program data, serving as a primary contact for inquiries, and assisting in various student processes.

EducationHigher EducationUniversities

Diversity & Inclusion

Responsibilities

Manages the day-to-day front office activities of the program

Maintains accurate program data and is responsible for updating student and program records in the database in a timely fashion

Serves as primary point of contact for program inquiries and applications

Schedules classrooms, facilities, and workshop presenters for assigned campus

Assists in the data collection for preparation of program reports

Prepares correspondences for emails and marketing purposes

Creates the schedule for interview and intake appointments

Maintains an efficient program filing system

Assist in developing program brochures and other marketing materials to meet the program needs

Manages inventory of departmental property, supplies and office equipment and process orders efficiently as needed

Greets visitors and prospective participants, responds to requests for information, places and receives phone calls, and handles mail

Organizes office bulletin boards and office space

Serves as information liaison for staff, faculty, administrators and parents

Responsible for the overall coordination and supervision of work study students

Contributes to program’s bi-weekly and monthly reports

Contributes to the course evaluation process for the Paralegal Studies Program

Updates program websites as needed, including managing paralegal job opportunities board

Performs other duties as assigned

Qualification

Customer service skillsMicrosoft Office proficiencyOrganizational skillsProject management skillsCommunication skillsProblem-solving skillsResearchAnalysisContinuous improvementSensitivity to needsBasic nursing knowledgeData collectionEmail correspondenceFiling system managementWebsite managementInventory managementTeam collaborationAttention to detailTime managementInterpersonal skillsAdaptability

Required

Associate's degree in a related field + Significant related experience may substitute for education

Minimum of two years of demonstrated experience in a student-focused role in an educational environment

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

Possess strong organizational and time-management skills

Possess excellent written, verbal and interpersonal communication skills

Ability to foster a team environment and work collaboratively

Ability to research and analyze issues and develop solutions

Ability to manage multiple projects simultaneously in a deadline-driven environment

Ability to work accurately with great attention to detail

Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships

Ability to effectively respond to requests from multiple levels of the College in various departments

Demonstrated basic project management skills

Demonstrated basic proficiency with Microsoft Outlook, Word, and Excel

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to develop and maintain relationships with key contacts to enhance workflow and quality

Possess basic knowledge of fundamental nursing concepts, practices and procedures and ability to apply in varied situations as it pertains to the departmental focus

Possess sensitivity to appropriately respond to the needs of students and the community