Lenovo · 3 days ago
IT Network Site Support Engineer
Whitsett, NC
Full-time
Onsite
Mid Level
3+ years expLenovo is a global technology powerhouse focused on delivering Smarter Technology for All. The IT Network Support Engineer is responsible for maintaining IT infrastructure and network systems, ensuring reliability and performance of critical business applications, and providing customer support to business end users.
ComputerConsumer ElectronicsElectronicsHardwareMobileWearables
Responsibilities
Provide day-to-day support and maintenance for IT infrastructure, including servers, network equipment, and end-user systems
Monitor and manage network performance to ensure availability, reliability, and security
Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution within defined SLA levels
Support system upgrades, patching, and scheduled maintenance activities to minimize downtime
Respond to IT incidents, outages, and service requests in alignment with ITIL best practices
Collaborate with global IT teams to resolve escalated issues affecting enterprise applications or network systems
Document technical resolutions and maintain accurate configuration records
Deliver high-quality customer service to internal business users through effective communication and technical expertise
Support local devices, printers, and collaboration tools (e.g., Microsoft Teams, VPN access, mobile devices)
Provide user training or guidance on IT tools, security best practices, and new technologies
Participate in global and regional IT projects, including infrastructure deployment, network upgrades, or system migrations
Ensure compliance with corporate IT standards, policies, and security frameworks
Act as an IT ambassador for the local site, liaising between business units and corporate IT to address operational needs
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT infrastructure, systems administration, or network support
Strong understanding of LAN/WAN networks, TCP/IP, DNS, DHCP, VPN, and firewalls
Hands-on experience with Windows and/or Linux operating systems, Active Directory, and common enterprise tools
Excellent troubleshooting and diagnostic skills across hardware, software, and networking layers
Strong communication and customer service orientation
Preferred
Professional certifications such as CompTIA Network+, CCNA, or Microsoft Certified: Azure Administrator Associate
Experience supporting hybrid cloud environments (Azure, AWS) or virtualization technologies (VMware, Hyper-V)
Familiarity with ITIL processes and service management tools (e.g., ServiceNow)
Experience with endpoint management systems (e.g., SCCM, Intune)
Ability to manage multiple priorities in a fast-paced, global IT environment
Demonstrated experience collaborating with cross-functional or remote teams
Company
Lenovo
Lenovo Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices.
10001+ employees
H1B Sponsorship
Lenovo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (52)
2023 (75)
2022 (82)
2021 (58)
2020 (67)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Alat
2025-01-08Post Ipo Debt· $2B
2024-04-01Post Ipo Debt· $500M
2017-10-03Post Ipo Equity· $500M
Leadership Team
Yang Yuanqing
Chairman & CEO
Greg Huff
CTO, CSO, and SVP of Development, Quality, and Customer Care, Infrastructure Solutions Group
Recent News
2026-01-03
Digital Trends
2026-01-03
Benzinga.com
2026-01-02
Company data provided by crunchbase