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Tuckernuck · 20 hours ago

Quality Assurance Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Tuckernuck is seeking an experienced and visionary Quality Assurance Manager to lead their quality assurance team. The QA Manager will oversee the development, implementation, and maintenance of quality assurance processes to ensure that products and services meet or exceed industry standards and customer expectations.

E-CommerceFashionRetail

Responsibilities

Define and drive the quality assurance strategy, ensuring alignment with company goals and objectives

Lead and develop the QA team, providing guidance, mentorship, and performance management

Establish KPIs and metrics to measure the success of QA initiatives and monitor product quality

Lead Quality Assurance, Quality Management, Quality Inspections and Audit activities of global manufacturers

Establish quality control expectations and remediation of any quality issues arising after product ship from the manufacturing vendor

Design and implement efficient, scalable QA processes to improve product development, testing, and release cycles

Collaborate with cross-functional teams (design, production, operations) to embed quality practices across the organization

Identify, evaluate, and implement best practices and tools for continuous improvement in QA methodologies

Design & establish new quality inspection methods and SOPs in the absence of standardized and existing methods for the warehouse and HQ

Oversee testing plans, test case management, and quality audits for products, ensuring they meet functional and performance standards

Establish and monitor resolution processes, ensuring timely delivery of high-quality products

Oversee material quality management and controls including fit, performance testing, chemical testing, and other textile/apparel controls

Conduct root cause analysis and drive corrective actions for product quality issues

Work with labs & overseas offices to create testing manuals and protocols

Manage the care label requirements through proper product testing, and partner with Merchandising to ensure information matches

Ensure adherence to regulatory and industry standards, including risk assessments and quality compliance

Develop and maintain documentation for all QA processes and policies, ensuring regulatory readiness

Manage third party audits and implement a surveillance testing strategy to assure ongoing material and chemical compliance

Oversee that all TN suppliers and manufacturers comply with standards in areas of social compliance, sustainability, chemical compliance and others as required by TN and retailers

Report regularly to executive leadership on quality metrics, initiatives, and the overall health of QA processes

Act as the primary point of contact for quality-related matters with internal and external stakeholders

Work closely with Apparel Design, Production and other partners to ensure quality methods are fully supported and expectations are met

Qualification

Quality Assurance ManagementApparel Quality AssuranceData AnalysisKPI DevelopmentAutomated Testing FrameworksLeadershipCommunication SkillsInterpersonal Skills