Arrowhead Credit Union ยท 2 days ago
Business Systems Administrator 1 (On-Site Rancho Cucamonga)
Rancho Cucamonga, CA
Full-time
Onsite
Mid Level
$89K/yr - $133K/yrArrowhead Credit Union is seeking passionate individuals to join their team as Business Systems Administrators. This role involves administering computer systems, ensuring system efficiency, and providing technical support to enhance daily operations.
Financial Services
Responsibilities
Personally, provides exceptional Member service; uses Service Standards in every work- related interaction
Actively participates in meeting the goals of the department and the Credit Union
Provides excellent service by using a positive and professional tone to assists callers and Team Members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service. Ensures that a smile can be heard on each call
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility
Manages multiple systems and workstations, ensuring proper integration of the components with computer systems
Researches data security needs and requirements for current and future systems
Performs vulnerability analysis for intentional and unintentional systems misuse and identifies appropriate counter measures
Assists with establishing, implementing and monitoring of procedures and policies
As secondary liaison between users and Information Systems (IS) department, provides on-call consulting advice and technical support to various users/client organizations in regard to specific operational/application issues that are outside the capability of the Information Systems Helpdesk; maintains ownership of system operations problems; resolves if possible or manages immediate resolution process
Researches/evaluates/installs/configures all computer/network hardware, systems software including operating systems and communications products, cloud computing, and AI; coordinates implementations with third party vendors and supports representatives as needed; serves as a liaison between vendors and other departments on technology related projects
Develops/implements various training and instruction programs for users on the use of operating systems, networking, applications and databases
Evaluates new projects and proposes systems for feasibility and cost effectiveness; makes recommendations for implementation to management
Takes lead role in analyzing, planning and implementing projects including software, in-house development, hardware and networks to provide new products and services to members of the credit union and to improve the effectiveness of service delivery
Maintains documentation on computer, peripheral, communication equipment, software, cloud computing, and AI for disaster recovery and business resumption purposes; assists with annual testing of the Disaster Recovery Plan; makes recommendations on functionality and/or logistical issues related to disaster recovery
Performs capacity planning and tuning of systems to assure maximum availability and optional utilization; directs/assists with hardware and software upgrades as needed
Develops project scope and timeline documents for individual projects
Stays current with evolving trends in information technology, networking, server, Personal Computer (PC) software and hardware, application development, cloud computing, AI, and the internet
Provides guidance and assistance on technical skills to other IS staff
Regular and predictable attendance and punctuality
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) laws/regulations applicable to area of responsibility and complies with all laws/regulations
Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union
Qualification
Required
Passion for technology
Experience in setting up, configuring and maintaining multiple IT systems
Ability to provide exceptional Member service
Ability to actively participate in meeting the goals of the department and the Credit Union
Excellent service skills using a positive and professional tone
Ability to manage multiple competing priorities simultaneously
Experience managing multiple systems and workstations
Research skills for data security needs and requirements
Experience performing vulnerability analysis for systems misuse
Ability to assist with establishing, implementing and monitoring procedures and policies
Experience providing on-call consulting advice and technical support
Ability to research, evaluate, install, and configure computer/network hardware and systems software
Experience coordinating implementations with third party vendors
Ability to develop and implement training and instruction programs for users
Experience evaluating new projects for feasibility and cost effectiveness
Ability to analyze, plan and implement projects including software and hardware
Experience maintaining documentation for disaster recovery and business resumption
Ability to perform capacity planning and tuning of systems
Experience developing project scope and timeline documents
Ability to stay current with evolving trends in information technology
Experience providing guidance and assistance on technical skills to other IS staff
Regular and predictable attendance and punctuality
Knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) laws/regulations
Benefits
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accruals begin upon hire, 15 paid vacation days (and increases with tenure!) , 11 paid holidays annually
Paid sick leave
Company-provided life insurance at twice your annual salary
Financial Education Programs
DoorDash DashPass
Company
Arrowhead Credit Union
This Credit Union is federally-insured by the National Credit Union Administration.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Martinez
Executive Vice President/Chief Operating Officer
Recent News
Company data provided by crunchbase