RateLinx · 3 days ago
Account Manager
Scottsdale, AZ
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expRateLinx is an industry-leading logistics and transportation SaaS provider. The Account Manager is responsible for day-to-day customer service and technology support management of assigned customers, focusing on resolving customer issues and improving the customer experience with the RateLinx software.
AnalyticsLogisticsShippingSoftwareSupply Chain Management
Responsibilities
Collaborating with the customers to resolve system usability and functional issues
Triaging customer support tickets to build user stories for the Engineering Team
Being an expert on the functionality and capabilities of the RateLinx software
Managing customer issues with RateLinx’s internal teams to ensure issue resolution
Acting as the primary point of contact for assigned customers
Maintaining a reliable, trusting relationship with the customers
Meeting with the customers to identify requirements, opportunities, and product fit
Conducting virtual application training with customers
Ensuring the customers are maximizing the value of the RateLinx SaaS solution
Documenting key customer use cases for system setup and custom integrations
Creating system setup documents and functional specifications
Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines
Qualification
Required
You have at least 2 years of Account Management experience with an emphasis on technical troubleshooting and issue resolution
You are an experienced customer service professional
You are a detailed SaaS support professional
You have a background in technology and are tech savvy
You understand how SaaS works to exceed customers' expectations
You are intelligent and curious about systems that are not working
You take responsibility for self-learning, seeking feedback on performance
You are an excellent communicator and can teach others how to use software
You work until things get done
You have experience in the logistics and transportation industry
Benefits
Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium)
Employer-Paid Life and Disability Insurance
Voluntary Life Insurance and Pet Insurance available at a group rate
Flexible Spending Account (FSA)
401(k) + employer match
Company
RateLinx
RateLinx is a complete Supply Chain and Logistics visibility and analytics DaaS platform built to solve complex supply chain problems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shannon Vaillancourt
President
Recent News
Company data provided by crunchbase