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Brown University Health · 12 hours ago

Room Service Host

Providence, RI

Part-time

Onsite

Entry Level

$19.46/hr - $19.89/hr

1+ years exp

Brown University Health is committed to providing quality healthcare services, and they are seeking a Room Service Host to effectively communicate with patients and staff regarding meal services. The role involves obtaining meal choices, delivering trays, and ensuring patient satisfaction while maintaining cleanliness and safety in the work environment.

EducationHealth CareMedicalUniversities

Responsibilities

Responsible for communicating effectively, timely and courteously with patients, nursing, and family members when obtaining meal choices to enter into the CBORD computerized Room Service tablet system, verifying patient satisfaction, identify meal service problems and assisting patients on missed meal report for menu selections each meal

Communicates with the dietitian or dietetic technician when patient food/beverage/supplement intake is poor

Communicates patient’s special requests for food not allowed on their diets or diet education

Accurately enters and updates all meal selections/orders/preferences/special request for food in CBORD system and accurately maintains the most current information regarding patient diet orders by properly using CBORD Room Service tablet system

If patient is unable to select meal verbally, takes order or enter into CBORD On Demand

Maintains clean and sanitary work environment and performs cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures including monitoring, rotating, and filling floor stock according to pars

Checking refrigerators and dry storage area in pantries for cleanliness and out of date product, discard as needed

Identifies safety hazards in the department and reacts to eliminate hazards quickly

Delivers all patient nourishments, snacks and tube feeding products

Works well in a team environment

Performs other duties as assigned

May be required to perform duties of the Room Service Call Representative as needed

Qualification

CBORD experienceCustomer service skillsInterpersonal communicationBasic computer skillsEnglish language proficiency

Required

Ability to read and communicate in the English language

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and the ability to compute percentages

High School graduate or equivalent preferred

Strong interpersonal communication and customer service skills

Strong basic computer skills

At least one-year previous food service or customer service experience is required

Mostly standing/walking, with other movement such as, repetitive motions, reaching, pulling and pushing may be required

Speech, sight and hearing to effectively communicate by varied means including, but not limited to, telephone, in person, and fax

Physical ability to lift to 35 lbs

Exposure to patient environment