Arrowhead Credit Union · 2 weeks ago
Technology Specialist 1 - Experienced (on-site - Scottsdale, Arizona)
Scottsdale, AZ
Full-time
Onsite
Mid Level
$32.89/hr - $49.33/hrArrowhead Credit Union is seeking passionate individuals to join their team as Technology Specialists. This role involves maintaining, analyzing, troubleshooting, and repairing computer systems while providing exceptional member service and supporting the ongoing technology evolution of the Credit Union.
Financial Services
Responsibilities
Personally, provides exceptional Member service; uses Service Standards in every work-related interaction
Actively participates in meeting the goals of the department and the Credit Union
Serves as a member of the Information Systems Department, providing assistance to other Team Members in the performance of their individual and collective duties
Installs/modifies personal computers and other complex data communication systems. Provides onsite and telephonic technical support and consultation in the use and operations of complex computer operating systems
Provides continuous project management support for the Credit Union’s ongoing technology evolution. Assists the Information Systems Manager in formulating project plans, milestones, and timelines. Completes assigned project tasks through direct effort and participation in project committees or task forces
Investigates new techniques, equipment, and data processing methods. Evaluates technical requirements for new or upgrades in hardware/software
Maintains databases and libraries including systems security functions
Designs and maintains systems documentation according to applicable policies and standards. Ensures that documentation meets all security regulations for the Credit Union
Coordinates technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity
Keeps abreast of state-of-the-art hardware and software developments
Coordinates the services of vendors to ensure quality of service and timeliness
Ensures that all software licenses are maintained
Regular and predictable attendance and punctuality
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws/regulations applicable to area of responsibility; complies with all BSA/AML and Office of Foreign Asset Controls (OFAC) laws/regulations and completes all required and assigned training modules by established due dates
Other duties assigned by supervisor as necessary to achieve the goals of the Credit Union and the department
Qualification
Required
Passion for technology
Experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
Ability to document, maintain, upgrade, and replace hardware & software systems
Technical support experience for personal computers and local area networks
Exceptional Member service skills
Ability to actively participate in meeting departmental goals
Teamwork skills to assist other Team Members
Experience in installing/modifying personal computers and complex data communication systems
Experience providing onsite and telephonic technical support
Project management support experience
Ability to investigate new techniques, equipment, and data processing methods
Experience in maintaining databases and libraries including systems security functions
Ability to design and maintain systems documentation
Coordination skills for technology resources
Knowledge of state-of-the-art hardware and software developments
Vendor coordination skills
Ability to maintain software licenses
Regular and predictable attendance and punctuality
Knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws/regulations
Compliance with all BSA/AML and Office of Foreign Asset Controls (OFAC) laws/regulations
Benefits
Wellbeing
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accruals begin upon hire, 15 paid vacation days (and increases with tenure!), 11 paid holidays annually
Paid sick leave
Company-provided life insurance at twice your annual salary
Financial Education Programs
DoorDash DashPass
Medical, Dental, and Vision Insurance for part-time and full-time employees
Modern Health
Care.com subscription
Teladoc
Career development opportunities
Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.
Company
Arrowhead Credit Union
This Credit Union is federally-insured by the National Credit Union Administration.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Martinez
Executive Vice President/Chief Operating Officer
Recent News
Company data provided by crunchbase