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Aston Carter · 12 hours ago

HR Support Agent (Call Center)

United States

Contract

Remote

Entry, Mid Level

$21/hr - $21/hr

2+ years exp

Aston Carter is a leading corporate talent solutions provider specializing in various professions including human resources. They are seeking an HR Support Agent to handle employee inquiries related to leave, disability, and accommodations, ensuring a positive employee experience through effective communication and problem-solving skills.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Take ownership of employee contacts, ensuring each is resolved with a high degree of problem-solving and customer focus

Receive and resolve inquiries primarily via phone, chats, and emails, serving as the first point of contact for Leave, Disability, and Accommodation-related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process

Utilize available documentation, such as FAQs and knowledge base articles to resolve inquiries, escalating when necessary

Build trust through empathetic, personalized conversations and adjust case management plans to meet employees' changing needs

Respond to employee issues that arise during leave events, ensuring proper communication and documentation

Use judgment and critical thinking to balance process adherence with employee needs when analyzing disability, leave, and accommodation requests

Collaborate with partner teams on process changes to resolve cross-functional issues and improve policies

Qualification

Human resources experienceCustomer service experienceMicrosoft Office skillsResearch skillsEmpathy skillsPrioritization skillsProblem-solving skillsOrganizational skills