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Integrated Facility Services Hawaii · 20 hours ago

Janitorial Account Manager

Honolulu, HI

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

Integrated Facility Services Hawaii (IFSH) is recognized as one of Hawaii’s Best Workplaces and is a leader in site management services. The Janitorial Account Manager is responsible for overseeing day-to-day management and operations, ensuring client satisfaction, financial performance, and team performance while providing exceptional customer service.

Building MaintenanceCustomer ServiceJanitorial ServiceLandscaping

Responsibilities

Quality Control: Tour properties daily for inspection. Check the daily and periodical cleaning tasks are fully completed and done to the IFSH standard

Bid Preparation: Participate in all bid walk-throughs and assist in the bid preparation

Training: Responsible for training all new hires. Conduct monthly safety training and on-the-job training

Staffing: Make sure proper and adequate staffing levels are maintained

Budgets: Create and update budgets. Monitor expenses and verify they are within budget

Safety: Oversee and ensure that company policy is followed by all IFSH personnel. Conduct frequent site safety inspections. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your subordinates investigate immediately (24 hours) and thoroughly all work-related accidents

Operations: Ensure company standards are met in compliance with janitorial operations and servicing contractual obligations to customers within specified budget of labor and expense. Work with IFSH management to develop and implement action plans to correct safety, productivity, and quality issues

Job Start-ups: Responsible for the start-up of new accounts by providing direction and guidance of the training of job site personnel, development of work schedules, and identification of work methods

Supervision: Conduct regular performance appraisals of IFSH personnel. Carry out disciplinary action as needed. Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel. Directly supervise employees of assigned accounts

Policy: Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise

Insurance: Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Operations manager assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling

Correspondence: Keep the Director of Operations advised of problems and be punctual in returning all correspondence and messages

Additional duties include: Approve payroll and invoices, review financial reports, provide coverage for staff during vacation and sick leave

Qualification

Supervisory experienceJanitorial services experienceOrganizational skillsCommunication skillsProblem-solving skillsCustomer service skillsBasic computer proficiencyMulti-taskMaintenanceTeam playerAdaptability