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Universal Technical Institute, Inc. · 13 hours ago

Sr. Manager, IT Service Desk

Phoenix, AZ

Contract

Hybrid

Senior Level, Lead/Staff

$122K/yr - $155K/yr

8+ years exp

Universal Technical Institute, Inc. is seeking a Senior Manager for Information Technology who will provide strategic leadership and operational oversight across designated IT domains. The role involves managing teams, budgets, and vendor relationships while ensuring compliance with regulatory standards and driving continuous improvement initiatives.

AutomotiveEducationHigher Education

Responsibilities

Lead designated IT teams to deliver enterprise technology solutions

Develop and implement IT strategies, policies, and governance frameworks

Manage budgets, forecasts, and resource allocation for assigned domains

Drive and monitor compliance with regulatory requirements (e.g., SOX, HIPAA, FERPA)

Drive continuous improvement initiatives and adoption of best practices (ITIL, Agile, DevOps)

Foster strong stakeholder relationships and provide executive-level reporting

Oversee vendor management and contract negotiations

Drive opportunities for automation, standardization, and process enhancements

Foster a collaborative and high-performance culture within IT

Develop strong relationships with leaders across the organization, building a clear understanding of where IT can provide strategic impact

Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics

Recognizes and rewards employee contributions and achievements

Other duties as assigned

Qualification

IT leadership experienceStrategic planningFinancial managementVendor managementGovernanceComplianceDigital transformationProject management methodologiesInterpersonal skillsCommunication skillsMentoringAdaptabilityProblem-solving

Required

Bachelor's degree in Computer Science, Information Systems, or related field (required)

Minimum of eight (8) years of IT leadership experience (required)

Strategic planning and execution with a focus on business alignment and value delivery

Strong financial management, including budgeting, forecasting, and cost optimization

Expertise in vendor and contract management, including negotiation and performance oversight

Strong governance, risk, and compliance management across regulatory frameworks

Exceptional interpersonal and communication skills to influence at all organizational levels

Proven ability to drive innovation, digital transformation, and process optimization

Deep understanding of IT service delivery, project management methodologies (Agile, ITIL), and emerging technologies

Lead diverse, high-performing teams across designated IT domains with a focus on strategic outcomes

Communicate effectively with executives, stakeholders, and technical teams

Adapt quickly to emerging technologies and evolving industry trends

Mentor and develop future IT leaders to build organizational capability

Self-starter with strong technical skills and ability to learn new technologies quickly

Able and willing to communicate, think, learn, and reason

Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks

Safely ambulate and/or maneuver when on-site at Company locations

Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Ability to use good judgment, problem-solving and decision-making skills

Ability to maintain confidentiality and manage sensitive information with discretion

Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

Ability to gain, understand and apply information and data as it relates essential functions of the position

Ability to foster long-term relationships with stakeholders

Ability to travel to worksite locations

Occasionally (up to 15% of workday) use fine and large motor skills to operate a motor vehicle

Occasionally (up to 15% of workday) use hearing and sight (both near and far vision) to operate a motor vehicle

Preferred

Master's degree (preferred)

Benefits

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses

Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)

Retirement Matching: 50% match on the first 6% of your contributions after 90 days

Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

Competitive Insurance: Health, vision, and dental coverage for you and your dependents

Pet Insurance: Competitive coverage for your furry family members through ASPCA

Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Company

Universal Technical Institute, Inc.

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Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders.

Founded in 1965

Scottsdale, Arizona, USA

1001-5000 employees