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RSM US LLP · 1 day ago

Managed IT Services General Support Engineer (Tier 3)

Cedar Rapids, IA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $132K/yr

7+ years exp

RSM US LLP is the leading provider of professional services to the middle market globally, empowering clients and people to realize their full potential. The Managed IT Services General Support Engineer role involves providing superior support for client technology environments and developing an IT career by working directly with highly trained consultants.

AccountingConsultingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Capturing client requirements

Infrastructure operations and management

Adopting and learning new technologies

Performing Enterprise Administration and Engineering tasks

Troubleshooting business application issues

Qualification

IT certificationsWindows Active DirectoryWindows ServerOffice 365 administrationVMWare/Hyper-VNetworkingITIL FoundationProblem solvingCommunication skillsTeamwork

Required

Degree or Certification in IT related field

Has IT certifications (Such as Microsoft, ITIL)

Minimum of 7 years in IT

Experience with Windows 10/11, Windows Server, virtualization, server management, storage, and general networking

Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, Print Management, and other common Windows server functions

Proven experience with Office 365 user, mailbox, and policy administration

Proven experience in email flow troubleshooting including spam filtering, quarantine, public DNS records and other related services

Comfortable with Microsoft On-Prem Exchange management

Well-rounded experience in VMWare/Hyper-V, Server Administration, Entra/M365, Networking

Familiar with network concepts and troubleshooting

Experience in large, complex environments with multiple locations

Familiar with standard IT practices and policies

Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)

Eagerness to contribute

Preferred

MSP Experience

Understanding of ITIL Foundation framework and practices

Excellent written and verbal communication, problem solving and analytical skills

Strong judgment, issues management, and problem analysis techniques

Strong presentation, facilitation, time management, and prioritization skills

Proven ability to work both independently and as a part of a team

Demonstrated ability to balance priorities

Benefits

Flexibility in your schedule

Discretionary bonus based on firm and individual performance

Company

RSM US LLP

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Founded in 1926

Chicago, Illinois, USA

10001+ employees